FAQ

Why do you only support Dropbox and Google Drive?

Great question! We had to start somewhere, and we believed that those two platforms were ideal starting points. However, our next connection will be to Amazon Cloud Drive, followed by OneDrive and Box. If you have any suggestions on a cloud storage system that we haven’t listed, please let us know. 

How do I install a code snippet?

We actually give you two snippet options.

• Option 1: One Click Install - This will automatically add all the necessary code in your Shopify site.
• Option 2: Step by Step Guide - for those that want ultimate customization, you can copy and paste the code snippet anywhere on your site.

You should now see a list of the files in the newly created page!

Can you install the code snippet for me?

Sure thing. However, a few small steps need to take place. One, we have a one-time $35 charge for the service. And we have to be added as a staff member to your Shopify account. Email us, and we will provide you with all the necessary steps to do just that. Once that is complete, it’s on to sharing. 

What is a relation, and can I have more than one?

When you assign files to a product or page, this is what we call a "Relation", and you can have as many relations as you like.

Will ShopShare have access to all my cloud files and folders?

No. When you install the app, it automatically creates a ShopShare folder. The ShopShare folder can be found in the App folder. The app only has access to the contents inside that folder, and nothing else.

Can I customize the user interface on my store using HTML or CSS?

Yes, and no. Right now, we can do that for you, but that will require a custom quote.

Can I downgrade my plan at any time?

Yes, but you might need to delete some files or cloud accounts. For example, if you have two Cloud accounts, and you want to downgrade to the Basic Plan (which only allows one cloud account), you will need to delete one cloud account beforehand.

When I uninstall ShopShare, will I lose all my files and folders uploaded with it?

No, all your files will remain on your cloud, no need to worry.

Can I have multiple relations associated with the same Cloud account?

Yes, you can have as many relations as you like.